Front office
Front desk
The daily desk worklist: keys, messages, requests and escalations.
Today at the desk
Step 1
Arrivals
14 expected · 6 checked in
In progress
Step 2
Departures
11 due · 8 settled
In progress
Step 3
In house
37 rooms occupied
Live
Step 4
Folios open
K 128,450 outstanding
Watch
Step 5
Night audit
Runs 23:30
Scheduled
Desk worklist
| Time | Task | Room | Assigned to | Priority | Status |
|---|---|---|---|---|---|
| 08:15 | Airport pickup confirmation | 305 | Front desk | High | Open |
| 09:00 | Late checkout request | 312 | Duty manager | Medium | Approved |
| 10:30 | Extra bed to be delivered | 220 | Housekeeping | Medium | In progress |
| 12:00 | Corporate billing letter | 305 | Accounts | High | Open |
| 15:45 | Lost property enquiry | 108 | Front desk | Low | Closed |